Questions & answers

Here you can find answers to the most frequently asked questions about staying at Gothia Towers

Vanliga frågor

Your stay

When can I check into the hotel?

When must I check out of the hotel?

How old do I have to be to stay at the hotel?

Can I pay with cash at Gothia Towers?

Can pets stay at the hotel?

Can I smoke at the hotel?

What is the maximum room occupancy?

I suffer from allergies and need an allergy-friendly room. Can you help with this?

Child policy & family rooms

How do I book a connecting room?

Policy regarding nitrous oxide


Your booking

What parking options are available?

I haven’t received a booking confirmation. What should I do?

How can I amend/cancel/check my booking?

Can I make a booking via the website without entering my credit card details?

How can I book a room using a gift card?

What is your cancellation policy?



When is breakfast served?

I have to leave the hotel before breakfast opens, is it possible to get something before I go?

Do you offer breakfast options for allergy sufferers?



I think I’ve left something behind, who should I contact?

Is there a pool at the hotel?

How can I join the loyal guest programme Club Gothia Towers?

Is there Wi-Fi at the hotel?

Is Chromecast available in the hotel rooms?