Your stay
When can I check into the hotel?
Check-in is from 15.00. If you arrive earlier, you can store your luggage in the hotel’s luggage room until your room is ready.
Please bring a valid form of national ID or your passport to show the reception staff on check-in.
When must I check out of the hotel?
You must vacate your room by 11.00 at the latest.
How old do I have to be to stay at the hotel?
You must be at least 18 years old to check in at Gothia Towers.
Guests staying in any of our suites must be at least 25 years of age (except for children accompanied by a parent or guardian).
Can I pay with cash at Gothia Towers?
No, From 1 June 2021, we will be a cash-free facility, this applies to all businesses such as hotels, restaurants and spas.
Can pets stay at the hotel?
We only have a few rooms in which dogs can stay (max. 3 dogs per room). To book one of these rooms, please call or e-mail the hotel booking team direct: [email protected].
Can I smoke at the hotel?
Gothia Towers is a smoke-free hotel and as such, smoking indoors is absolutely forbidden. E-cigaretts are also forbidden.
What is the maximum room occupancy?
For safety reasons, a maximum of three people, plus one child up to 6 years of age, can stay in our rooms.
I suffer from allergies and need an allergy-friendly room. Can you help with this?
Yes, we have a few rooms that may be suitable. These rooms need to be booked over the phone, so please call, +46 (0)31–750 88 10.
Child policy & family rooms
One child up to 6 years of age may share the parents’ bed at no extra cost. We also have rooms with an extra bed for 1 child up to 12 years of age for SEK 100/night. Some rooms also have a sofa bed (140 cm) for up to 2 children (max. 12 years) for SEK 100/night/child.
How do I book a connecting room?
Book your rooms online directly with us, then contact our booking agents so they can add connecting-room if available for a fee of SEK 100.
Phone: +46 (0)31 – 750 88 10
Email: [email protected]
Your booking
What parking options are available?
During your stay at Gothia Towers you can choose from a number of convenient parking options. All our parking options are extremely popular, so to guarantee a parking space for your car, you will need to pre-book parking. Find out more about our various parking options here >>
I haven’t received a booking confirmation. What should I do?
Contact the hotel on telephone +46 (0)31-750 88 10 or email [email protected], and we will send you a manual confirmation. If you do not have a booking confirmation when you arrive, you can check in using your name.
How can I amend/cancel/check my booking?
– If you have booked direct with us and have your booking reference number to hand, you can view your details here >>
– If you have booked over the phone and do not have a booking confirmation, you will need to contact us on telephone +46 (0)31-750 88 10 or email [email protected].
If you have booked a room here through an online travel site/agent (e.g. booking.com or hotels.com), you will need to contact the site/agent.
Can I make a booking via the website without entering my credit card details?
All bookings made via the website must be guaranteed with a valid credit card number. You will then pay at the hotel, unless otherwise stated.
How can I book a room using a gift card?
If you have a gift card or a voucher, you can book direct by telephone or e-mail.
What is your cancellation policy?
Cancellations can be made until 11:00 am on the day of arrival, unless special conditions apply according to the booking. If the room is cancelled later or in case of a no-show, the cost of one night, including taxes, will be charged.